For existing Macomber Insurance clients Client service
ID cards, certificates, policy changes, billing questions, and help with a claim — call, text, or email the office and a real person on our team takes care of it.
Monday–Friday, 9:00 AM – 5:00 PM. Most requests are handled the same business day.
How can we help?
Common requests
Auto ID cards
Need proof of insurance for a new car, the DMV, or a traffic stop? Tell us the vehicle and we’ll send your ID card.
Certificates of insurance
Send the certificate holder’s name, address, and any wording their contract requires. More on certificates.
Policy changes
Adding or removing a car or driver, a new address, a lender or mortgagee change, or updated coverage limits.
Billing questions
Payment dates, a notice you weren’t expecting, or a premium change at renewal — we’ll look into it with the carrier.
Claims help
Had an accident or a loss? Call or text us during office hours and we’ll help you open the claim with your carrier. After hours, use the claims number on your policy or ID card, then let us know.
Who to ask
Your service team
Home, auto & personal
Yvonne Lawrence · yvonne@macomberinsurance.com
Marcelo Sotero · marcelo@macomberinsurance.com
Business & commercial
Jessica Shaffer · jessica@macomberinsurance.com
Chris Markle · chris@macomberinsurance.com
Alejandro Calderon · alejandro@macomberinsurance.com
Anything else
Rob Macomber · rob@macomberinsurance.com
Call (916) 436-8045 · Text us